Return and Refund Policy

Your satisfaction matters to us. Once your package arrives, please open and check your items as soon as possible. Keep original packaging intact, and do not remove tags, alter, plant, wash, or use products if you may need to return them.

If you are not satisfied with your purchase, you may request a return or exchange of eligible items within 30 days of the purchase date (sale and clearance items excluded from refunds — see below).

We only accept returns of unused, undamaged products in their original packaging. Items returned damaged due to negligent packaging may receive a reduced refund or no refund.

Returns

Our return window is 30 days from the date of purchase (sale items excluded from refunds). After that period, we cannot offer a refund or exchange.

To start a return, email support@aseedtolife.com with your order number before shipping anything back. We may ask for photos or video. Do not send items back without approval, and do not ship returns to a supplier or manufacturer.

Unless we sent the wrong, defective, or damaged item due to our packing error, return postage and any related shipping costs are the customer’s responsibility. Original outbound shipping is not included in refunds. We recommend a trackable method; we are not responsible for return packages lost or damaged in transit.

Final refund decisions are made by our management team after we receive and inspect the return.

Returns based only on finding a lower price elsewhere are not approved, due to the high volume of low-quality products sold by other sellers. Each case may still be reviewed independently.

Some items may not qualify for return because of their nature (for example living plant material or food products), once opened or planted, or when sold as gift cards or certain personal-care items. Used or damaged items are also excluded.

Partial refunds may apply when an item is not in original condition, is damaged, or is missing parts for reasons not due to our error.

Refunds

Once we receive and inspect your return, we will email you to confirm receipt and whether the refund is approved or declined. Partial refunds may apply for used or damaged items. Only one exchange per order is allowed.

If approved, your refund is processed to the original payment method, typically within 48–72 hours after inspection (bank/card timelines may add extra days).

Approved refunds cover the product purchase price. Return postage already paid by the customer is not added back to the refund, except when the return is due to our error as noted above.

Sale & clearance items

Only regular-priced items may be refunded. Sale or clearance items cannot be refunded and are eligible for exchange only, subject to the same condition and return rules.

Exchanges

We replace items that are defective or damaged within the first 30 days under this policy. To exchange for the same or a different item, email support@aseedtolife.com before sending anything back. Unless the exchange is due to our error, return postage is handled by the customer.

We value your business and thank you for your cooperation.